Refund and Returns Policy

Last Updated: 15 October 2026

1. Introduction

Welcome to Trendy Gadgetz, an online shopping platform offering smart gadgets, electronic accessories, innovative technology products, and everyday tech essentials.

We value customer satisfaction and aim to provide a reliable and convenient shopping experience.

This Refund and Returns Policy explains the conditions and procedures for returning products, requesting refunds, exchanging items, and cancelling orders placed through www.trendygadgetz.com.

This policy applies subject to applicable Indian consumer protection laws.

2. Return Eligibility

Trendy Gadgetz offers a 30-day return window from the date of delivery for eligible products.

For a standard return, the following conditions generally apply:

• The return request must be submitted within 30 days of delivery.
• The product should be unused and in its original condition.
• The product should include its original packaging, accessories, user manuals, and supplied components.
• A valid order number or proof of purchase must be provided.
• The product must not have been damaged through misuse, negligence, or unauthorized modifications.
• The item must not fall under a clearly disclosed non-returnable category, except where statutory consumer remedies apply.

All standard returns are subject to verification and inspection.

3. How to Request a Return

To initiate a return request, please contact our customer support team using the email address provided below this policy.

Include the following information:

• Order number.
• Customer name and registered email address.
• Product name and quantity.
• Reason for requesting a return.
• Relevant photos or videos, where applicable.

Our team will review your request and provide instructions regarding return approval, packaging, and shipping arrangements.

Important: Please do not send products to our registered office without receiving return instructions from our team.

4. Damaged, Defective or Incorrect Products

We encourage customers to inspect their products immediately after delivery.

If you receive a damaged, defective, incorrect, or incomplete product, please contact us preferably within 48 hours of delivery.

To assist with verification, we may request:

• Order number and purchase details.
• Photographs of the product and packaging.
• Images showing the reported issue.
• An unboxing video, if available.
• A description of the defect or damage.

After reviewing the complaint, we will provide an appropriate resolution, which may include repair, replacement, exchange, refund, or another remedy required by applicable law.

The recommended 48-hour reporting period helps with prompt investigation and does not remove statutory consumer rights.

5. Electronics and Gadget Return Conditions

Because Trendy Gadgetz specializes in electronic accessories and gadgets, certain product-specific conditions may apply to standard returns.

5.1 Smartwatches and Wearables

Standard change-of-mind returns may require products to be unused, undamaged, and returned with their original accessories and packaging.

5.2 Earbuds and Headphones

For products involving direct contact with the ears or skin, hygiene-related return restrictions may apply where clearly disclosed before purchase.

5.3 Charging Accessories

Chargers, power banks, cables, and related accessories may be subject to inspection for physical damage, improper use, or unauthorized modification.

5.4 Smart Home and Gaming Devices

Where applicable, customers should remove personal accounts and data from returned devices and reset them to factory settings.

These product-specific conditions do not override legal remedies available for defective, damaged, misdescribed, or incorrectly supplied products.

6. Non-Returnable Products

Certain products may not qualify for standard change-of-mind returns where restrictions were clearly disclosed before purchase.

Examples may include:

• Customized or personalized products.
• Opened hygiene-sealed products, where applicable.
• Products damaged through customer misuse.
• Products modified or repaired without authorization.
• Products missing essential parts due to customer handling.
• Items specifically identified as non-returnable.

These exclusions do not prevent customers from seeking remedies available under applicable consumer protection laws.

7. Return Shipping and Pickup

Once a return request is reviewed, our team will communicate the appropriate return shipping procedure.

For verified damaged, defective, incorrect, or incomplete products, we will arrange or cover reasonable return shipping costs where applicable.

For voluntary or change-of-mind returns, return shipping charges may be the customer's responsibility.

Any applicable charges will be communicated before proceeding.

Customers are requested to package products securely to prevent damage during return transportation.

8. Return Inspection and Approval

After receiving a returned product, our team may inspect its condition, packaging, accessories, and reported issue.

Customers will be informed whether their return has been approved or whether additional information is needed.

If a voluntary return does not meet the applicable eligibility requirements, we will explain the reason and available options.

9. Refund Processing

Once an eligible return is received, inspected, and approved, we normally initiate the refund within 2 business days.

Refunds are generally credited to the original payment method within 5–7 business days after initiation.

The actual credit time may vary depending on the bank, payment gateway, card issuer, or financial service provider.

If a refund to the original payment method is not possible, an alternative lawful refund method may be arranged with the customer.

Any permitted deductions for voluntary returns will be communicated according to the disclosed conditions and applicable law.

10. Exchanges and Replacements

Customers may request an exchange or replacement for eligible products.

All requests are subject to verification, product availability, and the applicable return conditions.

Approved replacements may take approximately 10–15 business days, depending on product availability and delivery location.

If the requested replacement is unavailable, we will discuss available alternatives or an eligible refund.

11. Order Cancellation

Customers may request cancellation before their order is dispatched.

To request cancellation, contact our customer support team with your order number.

If the cancellation is accepted before dispatch, any eligible prepaid amount will be refunded in accordance with our refund timelines.

Once an order has been dispatched, cancellation may no longer be possible. Eligible customers may request a return after delivery under this policy.

12. Delayed or Missing Refunds

If an approved refund has not been received within the communicated timeframe:

• Check your bank account or original payment method.
• Allow for any additional bank or payment provider processing time.
• Contact our support team with your order number and refund details.

We will review the refund status and assist with further investigation where required.

13. Lost or Missing Products

If your order is marked as delivered but has not been received, please contact our support team as soon as possible.

We will review the shipment information and coordinate with the logistics provider to investigate the issue.

If a shipment is confirmed lost or remains undelivered, we will provide an appropriate resolution, including replacement or refund where applicable.

14. Events Beyond Our Control

Return pickups, refunds, or replacements may occasionally be delayed due to transportation disruptions, natural disasters, government restrictions, payment network outages, or other circumstances beyond our reasonable control.

We will make reasonable efforts to communicate relevant delays and resolve customer requests promptly.

15. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or limit rights available under applicable Indian consumer protection laws.

Customers may be entitled to appropriate remedies when products are defective, damaged, incorrectly supplied, misdescribed, or otherwise fail to meet applicable legal requirements.

16. Changes to This Policy

We may update this Refund and Returns Policy periodically to reflect changes in our products, business operations, return arrangements, or applicable laws.

Any updated policy will be published on this page with its revised date. Changes will not unfairly affect rights associated with previously accepted orders.

17. Contact Information

For product returns, refunds, replacements, exchanges, order cancellations, or related questions, please contact us using the details below.