Shipping and Delivery Policy

Last Updated: 15 October 2026

1. Introduction

Welcome to Trendy Gadgetz, your online destination for innovative gadgets, smart electronics, and technology accessories.

At Trendy Gadgetz, we aim to provide a reliable and convenient shopping experience by ensuring that orders are processed carefully and delivered safely to our customers.

This Shipping and Delivery Policy explains our order processing procedures, shipping arrangements, estimated delivery timelines, tracking information, and how customers can report delivery-related concerns.

This policy applies to orders placed through our official website: www.trendygadgetz.com.

2. Order Processing and Dispatch

Orders placed through Trendy Gadgetz are generally processed and dispatched within 15 working days after successful order confirmation and payment verification, subject to product availability and operational requirements.

Order processing may include:

• Order confirmation and payment verification.
• Product availability verification.
• Product inspection where applicable.
• Packaging and shipment preparation.
• Coordination with shipping and logistics partners.

Working days generally exclude Sundays and applicable public holidays.

Processing times may vary during festive seasons, promotional campaigns, unusually high order volumes, or supply disruptions.

If additional processing time is required, we will make reasonable efforts to inform customers through their registered contact details.

3. Estimated Delivery Timelines

After an order has been dispatched, the estimated delivery timelines within India are:

Delivery timelines are calculated from the date the product is handed over to our courier or logistics partner.

These timelines are estimates and not guaranteed delivery dates. Actual delivery may vary depending on the destination, courier operations, weather, local restrictions, and other operational circumstances.

If delivery is significantly delayed, customers may contact our support team for an update or appropriate resolution under applicable law.

4. Shipping Locations

Trendy Gadgetz primarily serves customers across India, subject to courier service availability and applicable shipping restrictions.

Delivery availability may depend on:

• Delivery PIN code and location.
• Courier partner serviceability.
• Product size and weight.
• Shipping restrictions for specific products.
• Local transportation and regulatory requirements.

Some remote or restricted locations may not be serviceable.

If we are unable to fulfil an order due to delivery restrictions, we will inform the customer and arrange an applicable refund for any payment already collected.

5. Shipping Charges

Shipping charges may vary depending on the product, order value, package weight, delivery location, and selected shipping method.

Any applicable shipping charges will be displayed during checkout before customers complete their orders.

From time to time, Trendy Gadgetz may offer free shipping or discounted delivery as part of selected promotional offers.

Any minimum order requirements or promotional conditions will be communicated on our website.

6. Order Confirmation

After placing an order successfully, customers may receive an order confirmation through email, SMS, or another supported communication method.

Order confirmation may include:

• Order identification number.
• Purchased product details.
• Total order amount.
• Selected payment method or payment status.
• Billing and shipping details.

Customers are encouraged to verify their order information and contact our support team promptly if any correction is required.

An order confirmation does not necessarily indicate that the order has been dispatched.

7. Order Tracking

Once an order has been dispatched, tracking information may be shared through email, SMS, the customer account dashboard, or another supported channel.

Tracking details may include the courier partner's name, shipment tracking number, and tracking link, where available.

Tracking information may take some time to become visible after dispatch.

If you need assistance tracking your order, please contact our customer support team with your order number.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete delivery information during checkout.

Please ensure your shipping details include:

• Recipient's full name.
• Valid mobile number.
• House or building number.
• Street and locality.
• Landmark, where applicable.
• City and state.
• Correct postal PIN code.

If you notice an error in the delivery address, please contact our support team as soon as possible.

We will make reasonable efforts to correct shipping details before dispatch.

Once a shipment has been handed over to a courier partner, address changes may not be possible.

Additional charges arising from customer-requested address changes or redelivery may apply if communicated appropriately.

9. Failed Delivery Attempts

Our logistics partners may attempt to deliver orders to the shipping address provided.

Delivery attempts may fail due to:

• The recipient being unavailable.
• Incorrect or incomplete address information.
• Invalid or unreachable mobile number.
• Restricted access to the delivery location.
• Refusal to accept the shipment.
• Other courier-related difficulties.

Where supported, another delivery attempt may be arranged.

If repeated attempts are unsuccessful, the shipment may be returned to the sender.

Any additional delivery arrangements, charges, or refunds will be handled according to the circumstances and applicable consumer protection laws.

10. Damaged, Defective or Incorrect Deliveries

We encourage customers to inspect their delivered packages promptly.

If you receive a damaged package, defective electronic product, incorrect gadget, or incomplete order, please contact our support team preferably within 48 hours of delivery.

Customers may be requested to provide:

• Order number.
• Registered contact details.
• Photographs of the product and packaging.
• Photographs showing damage or defects.
• An unboxing video, if available.
• A description of the reported issue.

We will review the complaint and coordinate with the courier or fulfilment partner when necessary.

Depending on the circumstances, an appropriate resolution may include replacement, repair, exchange, refund, or another remedy required by law.

The recommended 48-hour notification period helps with prompt investigation and does not restrict statutory consumer rights.

11. Shipping of Electronic Products

Certain gadgets and electronic accessories may require special packaging or shipping arrangements.

Products containing lithium batteries, power banks, rechargeable devices, or sensitive electronic components may be subject to additional transportation and courier restrictions.

Where applicable, such restrictions may affect available shipping methods, delivery locations, or estimated delivery timelines.

We aim to package electronic products appropriately to reduce the risk of damage during transportation.

12. Lost or Missing Shipments

If your order is delayed, lost in transit, or marked as delivered but has not been received, please contact our customer support team.

We will investigate using available shipment information and coordinate with the logistics partner.

Customers may be requested to provide additional delivery information for verification.

If a shipment is confirmed lost or remains undelivered, we will provide an appropriate resolution, which may include replacement or refund where applicable.

13. Out-of-Stock and Backordered Products

Although we aim to maintain accurate inventory information, some products may occasionally become unavailable after an order has been placed.

Restocking or fulfilment of out-of-stock products may require approximately 2–6 weeks, depending on supplier availability and operational circumstances.

Where this occurs, customers will be informed of available options, which may include:

• Waiting for the product to be restocked.
• Selecting a suitable alternative product.
• Requesting cancellation and an eligible refund.

Customers will not be required to accept an indefinite delivery delay.

14. International Shipping

Trendy Gadgetz primarily focuses on deliveries within India.

International shipping is not assumed to be available unless expressly offered and confirmed during checkout or by our customer support team.

Where international shipping is offered, delivery charges, estimated transit periods, customs requirements, and relevant restrictions will be communicated before the order is accepted.

Applicable customs duties, import taxes, and clearance fees may be payable according to the terms communicated at checkout and applicable law.

15. Order Cancellation Before Dispatch

Customers may request cancellation before an order is dispatched.

To request cancellation, please contact our support team with your order number.

If cancellation is accepted before dispatch, any eligible prepaid amount will be refunded according to our Refund and Returns Policy.

Once an order has been dispatched, cancellation may no longer be possible. Customers may request a return after delivery where eligible.

16. Returns and Refunds

Eligible products may be returned within 30 days of delivery, subject to the conditions described in our Refund and Returns Policy.

Once an eligible return is received, inspected, and approved, refunds are normally initiated within 2 business days.

Refunds are generally credited to the original payment method within 5–7 business days after initiation, depending on the payment provider or bank.

For detailed information regarding return eligibility, product defects, exchanges, cancellations, and refunds, please review our Refund and Returns Policy.

17. Events Beyond Our Control

Shipping and delivery services may occasionally be affected by circumstances beyond our reasonable control, including:

• Natural disasters and severe weather.
• Floods or transportation disruptions.
• Government restrictions.
• Public holidays or strikes.
• Courier network disruptions.
• Technical or logistics system outages.

We will make reasonable efforts to communicate relevant delays and coordinate with our shipping partners.

Nothing in this section excludes statutory rights relating to delayed or undelivered orders.

18. Customer Responsibilities

To help ensure successful order delivery, customers are encouraged to:

• Provide complete and accurate delivery information.
• Review order details before checkout.
• Monitor shipping notifications and tracking updates.
• Be available to receive shipments.
• Inspect packages after delivery.
• Contact support promptly about delivery concerns.

These responsibilities do not reduce our obligations under applicable consumer protection laws.

19. Changes to This Policy

We may update this Shipping and Delivery Policy periodically to reflect changes in courier arrangements, product categories, delivery locations, business operations, or applicable laws.

Updated policies will be published on this page with a revised date.

Changes will not unfairly affect previously accepted orders or remove statutory consumer rights.

20. Contact Information

For order tracking, shipping enquiries, delivery complaints, address corrections, lost shipments, or other delivery-related concerns, please contact us using the details below.